Terms of service

Last Updated: 11-AUG-2026

Welcome to GOOSORA. These Terms of Service ("Terms") govern your use of our website, products, services, and any purchases made through goosora.in.

By accessing or using our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You may be able to create an account to access certain features of our website. You are responsible for providing accurate and complete information and for keeping your account details secure.

You are responsible for all activity associated with your account. Please notify us immediately at goosora.store@gmail.com if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that are used in violation of these Terms or applicable law.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotions, and offers may change at any time without prior notice. However, changes made after an order has been accepted will not affect the price already confirmed for that order, except where permitted or required by law.

We accept the payment methods displayed at checkout. Payment must be successfully completed before an order is processed unless Cash on Delivery (COD) is specifically offered for your order.

If a pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund of any amount already paid.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However, slight differences in colour, appearance, packaging, measurements, or other characteristics may occur due to photography, screen settings, manufacturer changes, or product variations.

We do not guarantee that every product image or description will always be completely error-free. If a product received by you is materially different from what was advertised, please contact us at goosora.store@gmail.com so that we can assist you.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where permitted by law, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect shipping information
• Duplicate or unusually large orders
• Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will process an appropriate refund to the original payment method or another permitted method.

5. Shipping and Delivery

We currently ship to Delhi (NCR), Punjab, Uttar Pradesh, Himanchal Pradesh, Haryana, Gujarat, Maharashtra, Bihar, Jharkhand, Madhya Pradesh.

Estimated delivery times will be displayed or communicated at the time of purchase. Orders are generally processed within 8 to 10 business days, unless otherwise stated.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, natural disasters, strikes, public holidays, incorrect addresses, or other unforeseen events.

You are responsible for providing a complete and accurate shipping address and contact information.

If your order is significantly delayed or appears to be lost in transit, please contact us at goosora.store@gmail.com with your order number.

6. Returns and Refunds

Our return and refund policy is available on our [RETURN POLICY PAGE].

Eligibility for returns may depend on the product, its condition, the reason for return, and the applicable return period.

Unless otherwise stated, returned products should be unused, in their original condition, and accompanied by the original packaging and relevant order information.

If a product is defective, damaged, deficient, spurious, materially different from what was advertised, or otherwise qualifies for a remedy under applicable law, please contact us at goosora.store@gmail.com as soon as possible.

Approved refunds will generally be processed within 2-3 business days after the return is received and inspected, where inspection is applicable.

Nothing in this section is intended to limit any rights or remedies available to consumers under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 contain specific obligations concerning defective, deficient, spurious, misdescribed products and certain refund situations.

7. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable law or regulation
• Commit fraud or engage in deceptive activity
• Provide false or misleading information
• Attempt to gain unauthorized access to our website or systems
• Interfere with the security or operation of our website
• Upload malicious software, viruses, or harmful code
• Scrape, copy, reproduce, or exploit website content without permission
• Abuse, threaten, or harass our employees, representatives, or other customers
• Use our website for any unlawful or unauthorized commercial purpose

We may restrict or terminate access to users who engage in prohibited activities, subject to applicable law.

8. Intellectual Property

Unless otherwise stated, the content available on GOOSORA, including logos, trademarks, graphics, photographs, text, product content, website design, and other materials, is owned by or licensed to GOOSORA.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law, GOOSORA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Our liability, where legally permitted to be limited, will generally be limited to the amount paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including rights and remedies available to consumers under applicable consumer-protection legislation.

10. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, hosting providers, or other service providers.

Your use of certain third-party services may also be subject to their own terms and policies. We are not responsible for matters outside our reasonable control involving independent third-party services.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights and jurisdiction available under applicable Indian law, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in Noida, Uttar Pradesh, India.

Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection laws.

13. Contact Us

If you have any questions about these Terms, orders, returns, or our services, please contact us:

GOOSORA
Email: goosora.store@gmail.com
Phone: 6307274630
Business Address: Noida, Uttar Pradesh, India